Shipping & Returns
We're fast, we're reliable, and we keep it simple. Here's everything you need to know.
Shipping
- Shipping See checkout for current shipping rates
- Standard 2–7 business days depending on your location
- Express 1–3 business days - available at checkout
- AU only We ship within Australia only at this time
Orders are dispatched quickly from our Australian warehouse, Monday – Friday.
Returns
- 30 days Easy returns within 30 days of delivery
- Condition Item must be unused and in original packaging
- Our mistake We'll cover return shipping if the error is ours
- GST refunds Full refund including GST component on eligible returns
To start a return, email [email protected] with your order number and we'll handle the rest.
Frequently Asked Questions
When will my order ship?
Orders are dispatched quickly from our Australian warehouse. You'll receive a tracking notification by email as soon as your order ships.
Do you ship outside Australia?
Not at this stage - we ship exclusively within Australia. We cover all states and territories including remote areas (additional transit time may apply for remote locations).
Are prices GST-inclusive?
Yes. All prices displayed on Nib & Ink include GST. No surprises at checkout.
What if my cartridge is wrong or damaged?
Email us at [email protected] with your order number and a photo if possible. We'll sort it out immediately - replacement or full refund, your choice.
Can I change my order after placing it?
If it hasn't been dispatched yet, we can usually make changes. Contact us ASAP at [email protected]. Once dispatched, changes aren't possible but we can help with a return.
Do you offer volume or business pricing?
Absolutely. For orders of 10+ of any single product, or for regular business accounts, contact us to discuss volume pricing. We work with SMBs, schools, medical practices, and large enterprises across Australia.
Still have questions? Our Australian team is here to help.
Contact Us